Return Policy

RETURNS:
We want you to be completely satisfied with your purchase; therefore we will accept returns of unworn, unwashed, undamaged or defective full-price merchandise for a full refund within 30 days of the delivery date with original tags attached. All merchandise must have hangtags attached; swimwear must have hygiene liner intact.
Sale merchandise that is less than 50% off of original price can be returned for a full refund within 14 days of delivery date. Final Sale and Sample Sale items may not be returned or exchanged. Damaged or incorrectly shipped merchandise must be reported to Miss monkey couture on line within 14 days of receipt. In the event that we process an order incorrectly, or you received a damaged or defective item, we will replace that item or accept it for a full refund. We will gladly honor a one-time price adjustment on full-price merchandise within seven days of the date received. Sale items are not eligible for price adjustments. Online purchases may be returned to the address provided. Please contact a customer service associate for assistance. Shipping and handling is not refundable.

RETURN INSTRUCTIONS

Return Code
Please select the appropriate return reason code and mark it next to the item you are sending back.

A – Too Small
B – Too Big
C – Not As Pictured
D – Incorrect Item / Color
E – Did Not Like / Changed Mind
F – Quality
G – Damage

*If an item has an X in its return code field, that item is not eligible for a return.

SHIPPING

Please address all return packages to:

Miss monkey couture
Attn: returns

Enclose a copy of your invoice with your merchandise and complete a return reason code for each item. We recommend sending your package to us via a traceable carrier and retaining any tracking information. Please note that we can only accept responsibility for packages shipped from miss monkey couture.

REFUND

Once your package has been received by Miss monkey couture, your refund will be issued within 7-10 business days to the original payment method. Returns are not processed on the same day they are received. You will be notified via email when the refund has been completed. Please note that for credit card refunds, your banking institution may require additional days to process and post this transaction to your account once they have received the information from miss monkey couture.